WORK WITH US

• Repair Collision Damage: You'll be the hands-on hero, using your skills to fix dents, scratches, and other damage caused by accidents. This includes straightening bent panels, welding cracks, and replacing severely damaged parts.

• Prepare Vehicles for Repair: Getting the body ready for its makeover is key! You'll disassemble parts, remove dents and dings, and clean and prep surfaces for painting.

• Maintain a Safe Work Environment: Safety first! You'll follow all safety protocols, use personal protective equipment, and keep your workspace clean and organized.

• Work with Estimates: You'll play a key role by assessing damage and creating accurate repair estimates for customers.

• Teamwork Makes the Dream Work: You'll collaborate with other technicians and shop staff to ensure repairs are completed efficiently and to a high standard.

• Metalworking: You'll need a strong understanding of how to handle and manipulate different metals used in car bodies. This includes hammering, straightening, welding, and cutting various metals: e.g., steel, aluminum.

• Auto Body Knowledge: Familiarity with different vehicle structures and materials is crucial. You should be able to identify parts, understand how they function together, and know the proper repair techniques for various types of damage.

• Attention to Detail: A keen eye is essential for spotting imperfections and ensuring repairs are flawless. This includes matching paint colors, aligning body panels perfectly, and achieving a smooth, factory-like finish.

• Tool Proficiency: Ability to use a variety of hand and power tools safely and effectively. This includes hammers, saws, drills, sanders, and specialized body shop equipment like welding torches and spray guns.

• Safety Awareness: Working in a body shop involves potential hazards like fumes, dust, and sharp objects. Following safety protocols, using personal protective equipment (PPE), and maintaining a clean work environment are essential.

• Analyze Repair Needs: Thoroughly examine damaged vehicles to assess the extent of repairs required. This includes interpreting repair procedures, reading body diagrams, and identifying necessary parts.

• Research and Price Parts: Obtain accurate pricing for replacement parts from suppliers and vendors. Negotiate for competitive rates whenever possible.

• Estimate Labor Costs: Calculate the time needed for repairs based on industry standards and the shop's labor rates.

• Create Detailed Estimates: Prepare comprehensive reports outlining the repairs needed, parts required, estimated labor hours, and total cost for customer approval.

• Communicate Effectively: Clearly explain the repair process and estimated costs to customers. Address their questions and concerns in a professional and courteous manner.

• Strong Math Skills: You can't build a house without a blueprint, and you can't write an accurate estimate without a firm grasp of math. This includes proficiency in addition, subtraction, multiplication, and division, as well as an understanding of formulas for calculating material quantities and labor hours.

• Attention to Detail: A keen eye is crucial for spotting every dent, scratch, and damaged part. Missing even a minor detail can throw off the entire estimate, leading to customer dissatisfaction and potential financial loss for the shop.

• Knowledge of Collision Repair Procedures: Understanding the typical repair process for different types of damage is essential. This allows you to accurately estimate the labor hours needed for each step, from part removal and replacement to painting and detailing.

• Parts and Labor Cost Research: You need to be a pricing pro! Researching current market rates for parts and labor ensures your estimates are competitive while still remaining profitable for the shop. Familiarity with industry databases and vendor pricing is a plus.

• Excellent Communication Skills: Estimates aren't just numbers on a page – they're a conversation starter with the customer. The ability to explain the repairs clearly, answer questions confidently, and build trust is essential for customer satisfaction.

• Greet customers in person and by phone with a friendly, professional attitude.
• Schedule appointments and assist with vehicle check-in/check-out.
• Communicate repair updates and answer customer questions.
• Assist with insurance claims, paperwork, and data entry.
• Process payments and maintain accurate customer records.
• Coordinate with estimators, technicians, insurance companies, and vendors.
• Provide exceptional customer service while maintaining a clean and organized front office.
• Perform additional duties as assigned and discussed during the interview.

• Excellent customer service and communication skills
• Professional, friendly, and positive attitude
• Strong organizational and multitasking abilities
• Basic computer proficiency (Microsoft Office; collision management software experience is a plus)
• Ability to work in a fast-paced environment
• Strong attention to detail and accuracy
• Reliable, punctual, and dependable
• Problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Previous customer service experience required; collision repair or automotive industry experience preferred
• Valid driver's license preferred